Terms of service

INTRODUCTION

This information is provided for the website sfusobuono.com (Website) owned by Sfusobuono Srl, located in Via Casalbagliano 37, Alessandria 15121 (AL), VAT No. 02810130068, Chamber of Commerce AL REA 321296. The products purchased on the Website are offered and sold by Sfusobuono Srl, hereinafter referred to as Sfusobuono or the Seller, contactable via email at ciao@sfusobuono.com

Art. 1 Scope of application
1.1 The General Terms and Conditions of Sale apply to all sales made by the Seller on the Website.

1.2 Where made possible by the Website, entering your tax code (codice fiscale) during a purchase implies that you are acting as a Consumer pursuant to art. 3, paragraph I, letter a) of the Consumer Code (Legislative Decree September 6, 2005, no. 206). Please note that a Consumer is a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out. Conversely, if you are given the option to enter a VAT number (yours or that of a legal entity), this implies a purchase as a "Professional/Business", pursuant to art. 3, paragraph I, letter c) of the Consumer Code. A Professional/Business is a natural or legal person acting in the exercise of their entrepreneurial, commercial, craft, or professional activity, or an intermediary thereof. The implications of purchasing as a Consumer rather than a Professional will be described further in this document.

1.3 The terms indicated are intended as working days, thus excluding Saturdays, Sundays, and national holidays. The images and descriptions on the Website are intended as purely indicative. Colors may differ from the actual ones due to the settings of the computer systems or screens you use to view them.

1.4 The General Terms and Conditions of Sale may be modified at any time. Any changes and/or new conditions will be effective from the moment of their publication on the Website. You are therefore invited to access the Website regularly and to consult the most updated version of the General Terms and Conditions of Sale before making any purchase.

1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is submitted.

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Website via links, banners, or other hypertext links. Before carrying out commercial transactions with such parties, it is necessary to check their conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not exercise any control and/or monitoring over the websites accessible via such links. Therefore, the Seller is not responsible for the contents of such websites nor for any errors and/or omissions and/or violations of law by them.

1.7 You are required to carefully read these General Terms and Conditions of Sale as well as all other information that the Seller provides on the Website, including during the purchase process.

1.8 The Seller cannot in any case be held liable to you or third parties for any indirect, incidental, special, or consequential damages. This includes, without limitation, any loss of profit or other indirect loss resulting from the use of the Website or the inability to use it. The Seller cannot guarantee or affirm: (i) that the Website is free from viruses or programs that could damage data; (ii) that the information contained on the Website is accurate, complete, and up-to-date.

1.9 Unless otherwise agreed with the Seller, it is not possible to place orders via email on the Website. The Seller does not accept orders by phone, unless otherwise agreed with the customer.

1.10 All elements of the Website are the property of the Seller or third parties. Without the specific written consent of the Seller, it is prohibited to reproduce, entirely or partially and by any means, distribute, publish, transmit, modify, or sell all or part of the content of the Website.

Art. 2 Purchases on the Website
2.1 To make purchases on the Website, you must follow the procedure provided on the Website, entering the data requested from time to time. The sales contract is concluded when the order reaches the Seller's server. On the Website, it is possible to purchase "gift cards". After the purchase, a confirmation email containing the gift card code will be sent. Gift cards are valid for the time indicated on the Website, starting from the date of issue, unless otherwise specified. After expiration, the remaining balance will not be refundable or transferable. Gift cards can be used to purchase Products available on our website. During the checkout process, you can enter the gift card code in the designated field to apply the credit to your order. If the order total exceeds the gift card balance, the remaining balance must be paid with another accepted payment method. If the order total is less than the gift card balance, the remaining balance will remain available for future purchases until the card expires. Gift cards cannot be used to purchase other gift cards. Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash. The Seller is not responsible for the loss, theft, or unauthorized use of gift cards. The Seller reserves the right to modify the terms regarding the use of gift cards at any time.

2.2 You undertake to immediately inform the Seller if you suspect or become aware of any improper use or undue disclosure of any information you have entered on the Website.

2.3 You guarantee that the personal information provided is complete and truthful, and you agree to hold the Seller harmless and indemnified from any damage, compensation obligation, and/or penalty deriving from and/or in any way connected to the violation of this commitment. You agree to immediately inform the Seller if you suspect or become aware of any improper use or undue disclosure of your Website access credentials.

2.4 The Seller reserves the right to refuse orders from users who have previously violated these General Terms and Conditions of Sale or any legal provision.

2.5 To place orders on the Website, it is necessary to read and approve these General Terms and Conditions of Sale by checking the appropriate box present on the pages of the purchase process. Failure to accept these General Terms and Conditions of Sale implies the impossibility of making purchases on the Website.

2.6 The Website offers the possibility to purchase alcoholic products. The Seller, on the Website or during the purchasing process, reserves the right to carry out appropriate checks to ensure that the buyer is over 18 years of age. In fact, under Italian law, the purchase of alcoholic products is prohibited for individuals under 18 years of age.

2.7 On the Website and in communications with customers related to the Website, the Seller reserves the right to act under its own commercial sign. Therefore, when the Seller's sign or the first person plural ("We") is used on the Website and/or in communications with customers concerning the Website, the reference is to be understood, in addition to the Website, also to the Seller.

2.8 Food products are sold on the Website. Before purchasing any food Product offered for sale on the Website, you are requested to inform the Seller if you suffer from any type of food allergy, sensitivity, or intolerance. If you do not make this communication, the Seller is in no way responsible for any type of damage you may suffer from purchasing food Products on the Website.

2.9 Following the purchase, you will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) the Seller's data; (ii) characteristics of the purchased Product; (iii) purchase price and any taxes; (iv) any additional costs; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.

2.10 The colors of the Products on the Website are indicative and may depend on the resolution of the device used by the user. The Seller assumes no responsibility if the color of the Product differs from what the user expected. The user is invited to contact the Seller in case of doubts regarding the color of one or more Products present on the Website.

Art. 3 Product Availability
3.1 The Products offered on the Website are limited in number. It may therefore happen, also due to the possibility that multiple users purchase the same Product simultaneously, that the ordered Product is no longer available after the purchase order has been transmitted.

3.2 Information on the availability of the Products is provided on the Website. Product availability is continuously monitored and updated. However, since the Website can be visited by multiple users simultaneously, it could happen that several users purchase the same Product at the same time. In such cases, therefore, the Product may appear available for a short period of time, while actually being out of stock or not immediately available, making it necessary to wait for restocking.

3.3 You will be informed in case the ordered Product is unavailable. In this scenario, you will be entitled to terminate the purchase contract. In any case, please consider that before requesting the termination of the contract, the Seller reserves the right to implement these measures:

If restocking is not possible, the Seller will provide a different product of equivalent or higher value, subject to payment of the difference in the latter case, and upon the user's express acceptance.
If restocking is possible, a deferment of the delivery terms, offered by the Seller, indicating the new delivery time.
The Seller will offer a discount voucher to be spent on purchases on the Website. The voucher amount, the deadline by which it can be used, and any limitations will be communicated by the Seller on a case-by-case basis.

3.4 If a refund is requested for the amount paid for the purchase of Products that subsequently proved unavailable, the Seller will process the refund within a maximum period of 10 days.

3.5 Should you exercise the right of termination, the contract is resolved. If the payment of the Total Amount Due, consisting of the price of the Product, shipping costs, if applied, and any other additional cost, as resulting from the order (Total Amount Due), has already been made, the Seller will refund the Total Amount Due according to the provisions of the "Payment Methods" section below.

3.6 Each product is accompanied by an information page illustrating its main characteristics (Product Sheet). The images and descriptions on the Website reproduce the characteristics of the Products as faithfully as possible. However, the colors of the Products may differ from the actual ones due to the settings of the computer systems or devices used by the user for viewing. Furthermore, the images of the Product in the Product Sheet may differ in size or regarding any accessory products. Therefore, such images must be understood as indicative and subject to standard tolerances. For the purposes of the purchase contract, the description of the Product contained in the order form transmitted by the user shall prevail. Wine products contain sulfites resulting from the production process itself. However, in some cases, added sulfites may not be present; this situation is duly indicated in the Product Sheet.

Art. 4 Prices
4.1 Prices on the Website include VAT.

4.2 Furthermore, the prices on the Website do not include the WEEE contribution as the Products sold are not subject to the relevant regulations.

4.3 The Seller reserves the right to change the price of the Products at any time, without prior notice, provided that the price charged to you will be the one indicated on the Website at the time the order was placed, and any subsequent variations (increases or decreases) following its transmission will not be taken into account.

4.4 Product shipping costs are borne by you for orders below or equal to a specific amount (indicated from time to time on the Website): for amounts exceeding this threshold, shipping is free.

4.5 The Seller will ship the Products only after receiving confirmation of payment authorization or the crediting of the Total Amount Due. Ownership of the Products will be transferred to you upon shipment, understood as the moment of delivery of the Product to the carrier. However, the risk of loss or damage to the Products, for reasons not attributable to the Seller, will be transferred to you when you, or a third party designated by you other than the carrier, physically take possession of the Products.

4.6 The purchase contract is subject to a resolutive condition upon non-payment of the Total Amount Due. Unless otherwise agreed with you in writing, the order will consequently be canceled.

4.7 If there is an error in the price of the Product indicated on the Website, the Seller reserves the right to communicate the correct price to the customer even after the purchase order has been concluded. In this scenario, the customer has the right to accept the new price or to dissolve the purchase contract. The Seller may also cancel the purchase contract for the Product in such cases. The Seller may also cancel the sale if there is an error regarding Product availability.

4.8 The purchase of gift cards does not affect the payment threshold which, once exceeded, allows the user to obtain free shipping for the Products.

Art. 5 Payment Methods
5.1 This article describes the payment methods available on the Website. The user can read more information by accessing the dedicated "Payments" section on the Website. The user can access this section directly from the Website's footer. Accepted payment methods are: Debit / Credit Cards (VISA, MasterCard, Shopify Payments), ApplePay, Google Pay, Satispay.

5.2 You can purchase via payment cards on the Website. The charge will be made only after (i) the details of your payment card used for payment have been verified, and (ii) the company issuing the payment card you used has authorized the charge. Pursuant to Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), the user is informed that they may be required to complete the purchase process by meeting the authentication criteria requested by the payment institution in charge of handling the online payment transaction. The authentication criteria relate to the user's identity (to meet this criterion, the user must be registered on the Website at the time of the purchase transaction) and the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to finalize the purchase on the Website. The confidential data of the payment card (card number, cardholder, expiration date, security code) are encrypted and transmitted directly to the payment processor without passing through the servers used by the Seller. Therefore, the Seller never has access to, nor does it store, even if you choose to save such data on the Website, the details of your payment card used to pay for the Products. The accepted payment cards can be viewed in the Website footer and/or during the checkout process.

5.3 It is possible to pay on the Website via bank transfer.

Bank account in the name of Sfusobuono Srl
IBAN: IT74 P360 9201 6000 7316 3942 546
BIC/SWIFT: QNTOITM2XXX
Payment Reference: Indicate the order no. found in the confirmation email so we can locate it more quickly!

In the case of payment by bank transfer, the delivery times for the Product indicated on the Product Sheet and/or the Website will run from the date the Seller receives the bank transfer, rather than from the date the order is transmitted, as occurs when the user chooses other payment methods.

Unless otherwise agreed, Services will be rendered only after the Total Amount Due has been received via bank transfer.

The user is requested to include the following information in the bank transfer reference:
- the order reference number
- the date the order was placed
- the first and last name of the person who placed the order, if different from the holder of the bank account from which the transfer originates.

Upon submitting the order, the user must arrange for payment within 2 business days. Failing this, Sfusobuono reserves the right to cancel the order on the following (1) business day.

5.4 It is not possible to purchase via Cash on Delivery (COD) on the Website, unless otherwise agreed with the Seller.

5.5 If the value of the discount code is less than that of the order, the remaining sum can be paid using the payment methods provided on the Website. Each discount code can be used for a single purchase only. Under no circumstances can discount vouchers be converted into cash.

5.6 Any alternative methods different from those indicated above are or will be described in this article.

Purchases can also be made on the Website using the PayPal payment solution. If you select PayPal as your payment method, you will be redirected to www.paypal.it, where you will complete the payment according to the procedure defined and regulated by PayPal and the terms and conditions agreed upon between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with the Seller. Therefore, the Seller cannot know and does not store in any way the data of the payment card linked to your PayPal account or the data of any other payment instrument connected to that account.
Payment via the Website can also be made through the "Satispay" payment solution. If the user chooses to pay via Satispay, they will complete the payment for the Products through the dedicated application ("Satispay App"), according to the procedure defined and governed by Satispay Europe S.A. ("Satispay") and the terms and conditions agreed upon between the user and Satispay. In the case of payment via Satispay, the Total Amount Due will be charged by Satispay to the user at the time the order is transmitted, which coincides with the conclusion of the online contract. In the event of termination of the purchase contract and in any other case requiring a refund, for any reason, the refund amount due to the user will be credited to the user's Satispay account. The crediting times to the instrument and/or payment method connected to that account depend exclusively on Satispay and the banking system. Once the credit order in favor of such account has been authorized, the Seller cannot be held responsible for any delays or omissions in crediting the refund amount to the user. To dispute such matters, the user must contact Satispay directly.

5.7 Pursuant to the provisions of Legislative Decree No. 26 of March 7, 2023, the prices published on the Website have not been personalized based on automated decisions. Therefore, the prices displayed on the Website are not influenced by the consumer's previous behavior.

5.8 In the event of a price reduction, for technical reasons, the Website is unable to indicate the lowest price applied to the general public of consumers in the 30 days preceding the application of the price reduction. For further information regarding pricing policies, you are invited to contact the Seller at the details provided in the Introduction.

5.9 If, for any reason, the Seller must process any type of refund in your favor for the purchase of one or more Products, the Seller will issue the refund using the same payment method used by the user. Any delays in the refund may depend on the banking institution, the type of credit card, or the payment solution used.

Art. 6 Delivery of Products
6.1 Delivery of the Products is planned for: Europe. The user can read more information by accessing the dedicated "Shipping" section on the Website. The user can access this section directly from the Website footer. In the event of any inconsistency between what is stated in this document and what is described in the Shipping section, the latter section shall prevail.

6.2 The delivery obligation is fulfilled by transferring the material availability or otherwise control of the Product to you.

6.3 Delivery time for the Products from the transmission of the order: 10 days.

6.4 The timeframe indicated in Art. 6.3 is to be understood as indicative and not strictly binding. The Seller therefore reserves the right to deliver the Products within 30 days from the transmission of the order. It is your responsibility to verify the condition of the delivered Product. While acknowledging that the risk of loss or damage to the Product for reasons not attributable to the Seller is transferred when you, or a third party designated by you other than the carrier, physically takes possession of the Product, the Seller strongly recommends that you check the number of Products received and ensure the packaging is intact, undamaged, not wet or otherwise altered, including sealing materials. It is in your interest to note any anomalies on the carrier's transport document, accepting the package "with reserve". If the package shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller.

6.5 Regarding the possibility of requesting delivery of the Products to a "pick-up point," the Seller informs you that you have the option to collect the Product at a pick-up point, based on the options and modalities available on the Website and/or during the purchasing process, provided that this option is available for your selected Product. You will be promptly notified when the Product is ready for collection at your chosen pick-up point. Unless otherwise agreed, if you fail to fulfill the obligation to collect the Product, the purchase contract will be automatically terminated. As a result of the termination, the order will be canceled, and the Seller will refund the Total Amount Due paid by you, deducting the shipping costs. The mere failure to collect the Product cannot be construed as the exercise of the right of withdrawal, if provided, and will not grant the right to a full refund of the amounts paid for the purchase of the Product.

6.6 The user acknowledges that picking up the Product is their specific obligation. In the event of failure to pick up the Product, the Seller reserves the right to terminate the purchase contract and to claim compensation for any damage suffered due to the non-collection of the Product. Upon receiving the order, the user must check the conditions of the delivered/collected Product. Acknowledging that the risk of loss or damage to the Products for reasons not attributable to Sfusobuono passes to the user when the user, or a designated third party other than the carrier, takes physical possession of the Product, the user is strongly recommended to check the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, including sealing materials. It is in your best interest to note any anomalies on the carrier's transport document, accepting the package with a SPECIFIC RESERVE (e.g., damaged box, wet package, non-original tape featuring the SFUSOBUONO brand).
Accepting the Products without any reservation prevents the user from taking legal action against the courier and/or Sfusobuono in case of loss or damage to the Products, except in cases where the loss or damage is due to the courier's willful misconduct or gross negligence, and with the exception of partial loss or damage not recognizable at the time of delivery, provided that, in the latter case, the damage is reported as soon as discovered and no later than eight days after receipt. If the package shows obvious signs of tampering or alteration, the user is highly recommended to immediately notify ciao@sfusobuono.com. The application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains valid in any case.

Art. 7 Right of Withdrawal

7.1 General conditions of the right: If you act as a Consumer, you have the right to withdraw from the Product purchase contract without providing any reason within fourteen (14) calendar days (Withdrawal Period), without prejudice to the specific exceptions for the food and beverage sector indicated in the following point 7.2. The Withdrawal Period expires after 14 days:

In the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
In the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product.

If you purchased as a Professional/Business (purchase with a VAT Number), the right of withdrawal does not apply.

7.2 Strict Exceptions to the right of withdrawal: Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is excluded and does not apply in the following specific cases for products sold on Sfusobuono:

Sealed goods that are not suitable for return due to hygiene or health protection reasons and were unsealed after delivery (Art. 59, lett. e): this category includes all wine bottles, bag-in-boxes, and beverages. If the shrink capsule, the warranty seal, the screw cap, or the seal on the bag-in-box tap are removed, punctured, broken, or otherwise tampered with, the right of withdrawal is entirely forfeited. An opened product is no longer salable or safe; therefore, no returns will be accepted and no refunds will be issued for products that are not fully intact.
Goods liable to deteriorate or expire rapidly (Art. 59, lett. d): If perishable products are not stored according to suitable thermal and light conditions before returning them, altering their nature.

7.3 How to exercise the withdrawal ("Withdrawal Button"): In compliance with the latest legal provisions (Art. 54-bis Consumer Code), the user can exercise the right of withdrawal simply and digitally:

By accessing their reserved area on the Website (Customer Account) and using the specific electronic return request function (Withdrawal Button) for the relevant order. The system will simultaneously send an automatic receipt acknowledging the request on a durable medium (via email).
Alternatively, the user can send an explicit written communication via email to ciao@sfusobuono.com before the Withdrawal Period expires.

7.4 Shipping costs and Transport Liability (Borne by the Customer): The direct costs of returning the Products are fully borne by the Consumer. The consumer is free to choose their own carrier or postal service for the return shipment. Liability for transport, loss, or damage to the goods during the return journey rests entirely with the Consumer. We recommend using tracked and insured shipments, as well as using the original protective packaging to prevent bottle breakages. Products must be shipped to: Sfusobuono Srl c/o Multiservice Group Srl, Via dei Mille 5, San Giuliano Milanese 20098 (MI).

7.5 Inspection Procedure and Refund: Once the return request is received via the Website portal, the Seller will provide instructions for shipping. Upon receiving the goods at our warehouses, the products will undergo strict visual inspection to verify the absolute integrity of seals, capsules, and packaging.

In the event of a positive outcome (Intact Goods): Sfusobuono will proceed to refund the Total Amount Due paid for the products (excluding supplementary shipping costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by the Seller) without undue delay and in any case within 14 days from the day we were informed of your decision. The Seller may withhold the refund until the goods have been received back or until the Consumer has supplied evidence of having sent back the goods. The refund will be carried out using the same payment method used for the initial transaction.
In the event of a negative outcome (Broken or tampered seals): If opening or partial tampering of even a single bottle or package is detected, the right of withdrawal shall be deemed forfeited for that product. The Seller will not issue any refund, and the goods will remain available to the customer for collection at their own expense at our headquarters.

7.6 Diminished value: The Consumer is only liable for any diminished value of the goods resulting from the handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. If a product is returned with obvious aesthetic damage to the packaging or label that diminishes its commercial value (even while the seal remains intact), the Seller reserves the right to deduct an amount corresponding to such decreased value from the refund.

Art. 8 Legal Guarantee of Conformity
8.1 The Legal Guarantee of Conformity is reserved for Consumers. Therefore, it applies only to users who have made a purchase on the Website for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity carried out.

8.2 The Seller is liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years from such delivery. The action aimed at claiming defects not maliciously concealed by the Seller shall prescribe, in any case, within twenty-six months from the delivery of the goods.

8.3 Unless proven otherwise, it is presumed that any lack of conformity becoming apparent within twelve months of the Product's delivery already existed on that date, unless this presumption is incompatible with the nature of the Product or the nature of the lack of conformity. From the twelfth month following the delivery of the Product, the burden of proof will shift to the Consumer to prove that the lack of conformity already existed at the time of delivery.

8.4 In the event of a lack of conformity of the goods, the Consumer has the right to have conformity restored, or to receive a proportionate reduction in the price, or to terminate the contract according to the conditions established by Art. 135-bis et seq. of the Consumer Code.

8.5 The Seller is not responsible in case of damages, of whatever nature, deriving from the use of the Product in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as in the event of damage resulting from unforeseeable circumstances or force majeure.

8.6 If you made the purchase as a Professional/Business, the previous paragraphs of this article do not apply. In this case, the legal warranty is governed by Art. 1490 et seq. of the Italian Civil Code; in particular, the deadline for reporting any defects is 8 days from discovery, and the legal action prescribes in 1 year from delivery.

Art. 9 Manufacturer's Warranty
The Manufacturer's Warranty is an additional warranty to the Legal Guarantee of Conformity potentially provided by the Seller on the Products. Except as possibly indicated on the Website, the Products sold on the Website are not covered by a Manufacturer's Warranty. In any case, you may enforce your rights provided by the Legal Guarantee of Conformity regulated in the previous article.

Art. 10 Applicable law and competent jurisdiction; out-of-court dispute resolution - Alternative Dispute Resolution/Online Dispute Resolution

10.1 Purchase contracts concluded through the Website are governed by what is stated in these General Terms and Conditions of Sale and, for matters not provided herein, by the Italian Consumer Code.

10.2 Please note that for Consumer users, any dispute concerning the application, execution, and interpretation of this document shall be under the jurisdiction of the court of the place where the user resides or has elected domicile. For Professional users, any dispute regarding the application, execution, and interpretation of this document falls under the exclusive jurisdiction of the Court where the Seller has its registered office, as stated in the Introduction.

10.3 The Seller informs the user holding Consumer status that, in the event they have submitted a complaint directly to the Seller following which it was not possible to resolve the dispute, the Seller will provide information regarding the Alternative Dispute Resolution (ADR) body or bodies for the out-of-court resolution of disputes relating to obligations arising from a contract concluded under these General Terms and Conditions of Sale, specifying whether or not it intends to use such bodies to resolve the dispute.

10.4 The Seller further informs the Consumer user that a European platform for online dispute resolution for consumers (the so-called ODR platform) has been established. The ODR platform can be accessed at the following address: http://ec.europa.eu/consumers/odr. Through the ODR platform, the Consumer user can consult the list of ADR bodies, find the link to their respective websites, and initiate an online dispute resolution procedure.

10.5 In any event, the Consumer user's right to bring the dispute arising from these General Terms and Conditions of Sale before the competent ordinary court remains unaffected, regardless of the outcome of the out-of-court dispute resolution procedure for consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

A user residing in a European Union member state other than Italy can also access the European Small Claims Procedure established by Council Regulation (EC) No. 861/2007 of July 11, 2007, for any dispute relating to the application, execution, and interpretation of these General Terms and Conditions of Sale, provided the value of the dispute does not exceed 5,000.00 Euros, excluding interest, fees, and expenses. The text of the regulation is available on the website http://www.eur-lex.europa.eu.

Art. 11 Customer Service
11.1 You can request information, send communications, ask for assistance, or forward complaints by contacting the Seller at the contact details provided in the Introduction, or by using the contact form, if any, present on the Website.

11.2 The Seller generally responds within an indicative time of 5 days.

Art. 12 Reviews
12.1 Pursuant to the provisions of Legislative Decree No. 26 of March 7, 2023, the Website informs you that no tool is implemented on the Website that allows users to publish reviews.

12.2 You are however invited to check this article during future purchases to see whether a tool allowing users to publish their reviews regarding shopping experiences on the Website has been implemented.

Art. 13 Miscellaneous
13.1 This document completely governs the relationship between you and the Seller. In any case, the rights and obligations provided for by the applicable laws from time to time are expressly preserved.

13.2 The customer confirms having understood that if an invoice is required, it must necessarily be requested during the placement of the order by entering all necessary data in the NOTES field. For the issuance of the invoice, the information provided by the user will be authentic, which the user declares and guarantees to be truthful, undertaking to hold the Seller harmless and indemnified from any damage, including penalties issued by competent authorities, that may derive to the Seller in the event of such data being untruthful. The Seller reserves the right to contact you in case of missing information blocking the invoicing process.