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Shipping policy

We rely on a small logistics in the area [the classic garage, poetic and great classic of all start-ups, is not the most appreciated by local health authority :D ] constantly monitoring the quality during all stages of processing the order.

Expenses

Shipping cost for Italy is 8,90€ up to 10kg and 10,90€ beyond this weight. Each bag in box weighs about 3,2 kg!

For all orders over 89.90€ shipping is free(excluding gift cards because they are sent by email).

NB: for some areas (e.g. Venice Lagoon, Minor Islands) there could be an extra charge of 5€ for the transport management. This amount may be required regardless of the threshold that allows the user to get free shipping. In any case, if requested, the correct amount will be shown at checkout based on the address / zip code entered.

For any questions or shipments to Livigno and Campione d'Italia contact us.

Times

Deliveries are always made by express couriers, making it possible to deliver in a short time. From dispatch, you can consider about 2-4 working days for the majority of Italian locations and 3-4 working days for smaller locations or inconvenient areas.

Consider that in this exceptional period some delays may occur.

At the time of shipment you will receive an email with the confirmation of shipment and related data to monitor it.

Deliveries

Deliveries are made in working days so to facilitate the delivery, but above all taste your product before :D, please indicate an address where someone is always present to receive the package.

IMPORTANT: if the package seems damaged, tampered or without the SFUSOBUONO tape, please sign with SPECIFIC RESERVE according to the damage (eg. package broken, wet etc.) and warn us by email with photos and description of the problem. It is the only way we have to report a problem to the courier!

For any doubt

Contact us


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