Refund policy

INTRODUCTION

This information is provided for the website sfusobuono.com (Website) owned by Sfusobuono Srl, located in Via Casalbagliano 37, Alessandria 15121 (AL), VAT No. 02810130068, Chamber of Commerce AL REA 321296. The products purchased on the Website are offered and sold by Sfusobuono Srl, hereinafter referred to as Sfusobuono or the Seller, contactable via email at ciao@sfusobuono.com

Art. 7 Right of withdrawal (excerpt from General Terms and Conditions of Sale)
7.1 General conditions of the right: If you act as a Consumer, you have the right to withdraw from the Product purchase contract without providing any reason within fourteen (14) calendar days (Withdrawal Period), without prejudice to the specific exceptions for the food and beverage sector indicated in the following point 7.2. The Withdrawal Period expires after 14 days:

  • In the case of an order for a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
  • In the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product.

If you purchased as a Professional/Business (purchase with a VAT Number), the right of withdrawal does not apply.

7.2 Strict Exceptions to the right of withdrawal: Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is excluded and does not apply in the following specific cases for products sold on Sfusobuono:

  • Sealed goods that are not suitable for return due to hygiene or health protection reasons and were unsealed after delivery (Art. 59, lett. e): this category includes all wine bottles, bag-in-boxes, and beverages. If the shrink capsule, the warranty seal, the screw cap, or the seal on the bag-in-box tap are removed, punctured, broken, or otherwise tampered with, the right of withdrawal is entirely forfeited. An opened product is no longer salable or safe; therefore, no returns will be accepted and no refunds will be issued for products that are not fully intact.
  • Goods liable to deteriorate or expire rapidly (Art. 59, lett. d): If perishable products are not stored according to suitable thermal and light conditions before returning them, altering their nature.

7.3 How to exercise the withdrawal ("Withdrawal Button"): In compliance with the latest legal provisions (Art. 54-bis Consumer Code), the user can exercise the right of withdrawal simply and digitally:

  • By accessing their reserved area on the Website (Customer Account) and using the specific electronic return request function (Withdrawal Button) for the relevant order. The system will simultaneously send an automatic receipt acknowledging the request on a durable medium (via email).
  • Alternatively, the user can send an explicit written communication via email to ciao@sfusobuono.com before the Withdrawal Period expires.

7.4 Shipping costs and Transport Liability (Borne by the Customer): The direct costs of returning the Products are fully borne by the Consumer. The consumer is free to choose their own carrier or postal service for the return shipment. Liability for transport, loss, or damage to the goods during the return journey rests entirely with the Consumer. We recommend using tracked and insured shipments, as well as using the original protective packaging to prevent bottle breakages. Products must be shipped to: Sfusobuono Srl c/o Multiservice Group Srl, Via dei Mille 5, San Giuliano Milanese 20098 (MI).

7.5 Inspection Procedure and Refund: Once the return request is received via the Website portal, the Seller will provide instructions for shipping. Upon receiving the goods at our warehouses, the products will undergo strict visual inspection to verify the absolute integrity of seals, capsules, and packaging.

  • In the event of a positive outcome (Intact Goods): Sfusobuono will proceed to refund the Total Amount Due paid for the products (excluding supplementary shipping costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by the Seller) without undue delay and in any case within 14 days from the day we were informed of your decision. The Seller may withhold the refund until the goods have been received back or until the Consumer has supplied evidence of having sent back the goods. The refund will be carried out using the same payment method used for the initial transaction.
  • In the event of a negative outcome (Broken or tampered seals): If opening or partial tampering of even a single bottle or package is detected, the right of withdrawal shall be deemed forfeited for that product. The Seller will not issue any refund, and the goods will remain available to the customer for collection at their own expense at our headquarters.

7.6 Diminished value: The Consumer is only liable for any diminished value of the goods resulting from the handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. If a product is returned with obvious aesthetic damage to the packaging or label that diminishes its commercial value (even while the seal remains intact), the Seller reserves the right to deduct an amount corresponding to such decreased value from the refund.